RETURN POLICY
We are committed to providing the best customer satisfaction possible. We will
gladly refund or replace any defective item and most non-defective items.
However, we reserve the right to charge a restocking fee of up to 20% of the
order. Within 30 days of receipt of your order, you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not having missing parts, hardware or instructions
- The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components (Such as: ECU's, Push Button Units, relays,
air mass meters, etc)
Once we have received your return, conducted an inspection of the return, and
verified that your return meets the above guidelines, a full refund will be
issued. All applicable sales taxes will be refunded. The cost of shipping will
be credited only in those instances that the return is a result of our error.
C.O.D. shipments will not be accepted.
Items incorrectly shipped to International Auto Parts will not be returned.
Items not purchased from International Auto Parts will not be accepted.
Core Returns
If you would like to return an item associated with a core return value, please
submit your request through our Returns form. Please note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used in the shipment of the order
sent to you
- Your core will be inspected to determine if the core is rebuild-able
- Core return shipping charges are the responsibility of the customer. These
are not refundable.
Refunds
We will issue a full refund for any returned products when your return meets the
above requirements. The cost of shipping will be credited only in those
instances where the return is a result of our error.
Damaged Products
If your product has been damaged in shipment, please complete our form at
Returns within 24 hours of receipt of your product to begin the returns process.
We'll then contact you via email with further instructions on filing your claim.
Guarantee
International Auto Parts guarantees the workmanship of the products sold. If you
have received a defective product, please review the manufacturer information
included with your new product. If you wish to return it, please visit our
returns form for more information.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us.
You can reach us by phone, fax, or email.
To issue a Return Authorization request, click here.
|
Shopping Cart